This is historical material, "frozen in time." The web site is no longer updated and links to external web sites and some internal pages will not work.

Attorney General Urges Seniors to Watch for Fraud as They Receive New Medicare Cards

Posted on Jun 7, 2018 in Latest Department News

HONOLULU – Attorney General Russell Suzuki joins the U.S. Centers for Medicaid and
Medicare Services (CMS) and the State Executive Office on Aging, to alert the public to
be on the watch for fraud relating to the issuance of new Medicare cards. The new
cards will be arriving in mailboxes shortly and it is a time that unscrupulous individuals
may try to take advantage and scam money from unsuspecting seniors. Medicare
recipients should know the facts and take steps to protect themselves.

Things you should know to help you keep your new card safe:

  • The new Medicare cards began rolling out to Hawaii Residents via US mail, since
    the last week in May, and residents will continue receiving them through July.
  • Multiple cards to one household may arrive at different times.
  • Your new card will not include your social Security number, gender, birthdate or
  • Medicare will not call you about your new card.
  • The new cards are free. There is no cost to you.
  •  To ensure delivery, update your current address with the Social Security
    Administration at: (, or call them toll free at 1-800-772-1213)
  • The only thing changing is the way your card looks. Your Medicare benefits will
    remain the same.
  • Once you receive your new card, you should destroy your old card.

Attorney General Suzuki said, “Be cautious with any communication regarding the
new Medicare cards, so you don’t fall victim to scams that will cost you money and
aggravation. Never share or confirm your Social Security number or Medicare number
with anyone who contacts you by phone, email, or in person, unless you have given the
person permission to contact you in advance. You should report any suspected scam or
fraud immediately.”

Capt. Tom Duran, RPh, Pacific Area Representative for Hawaii and the Territories,
CMS, stated, “The new cards are different in many ways, including that they will not
include your Social Security number, but you continue to get the same benefits. If you

receive the new card and have questions about the card or your benefits, contact us at:
1-800-MEDICARE (1-800-633-4227).”

Kaipolani Cullen, Volunteer Coordinator for the Senior Medicare Patrol at the State
EOA added, “Our goal is to make the rollout of the new cards worry-free. We are
standing by to help any kupuna who feel they need assistance if they feel intimidated or
taken advantage of by someone calling about their Medicare card.”

Please contact Senior Medicare Patrol (SMP) Hawaii if you or someone you know
comes across any suspected fraud or related scams at: 586-7281, or toll free at
1 (800) 296-9422. This is a free and confidential service.
# # #
For more information, contact:
Kaipolani Cullen
Volunteer Coordinator
Senior Medicare Patrol Hawaii
Executive Office on Aging
Department of Health
[email protected]
808 586-7281
Tom Duran, RPh
Pacific Area Representative for Hawaii and the Territories
San Francisco Regional Office
CAPT, US Public Health Service
Centers for Medicare and Medicaid Services
(808) 541.2732
[email protected]
James W. Walther
Special Assistant to the Attorney General
Department of the Attorney General
(808) 586-1284
[email protected]


Twitter: @ATGHIgov